A Trusted Partner in Construction Logistics for Over 30 Years

Multi-Services Kent (MSK) has built a formidable reputation in the UK construction landscape over three decades. Founded in the mid-1990s by a construction team who spotted a critical gap in on-site logistics, MSK has evolved into a leading provider of comprehensive site support services. From pre-construction planning and site setup to waste management, consolidation services, and access control, MSK is the behind-the-scenes engine ensuring construction sites across the UK run smoothly.

Their primary clientele includes major principal contractors, who depend on MSK’s expertise to execute complex logistics strategies that align with project goals, safety requirements, and local authority regulations.

Mastering Pre-Construction Logistics Through Visual Planning

Pre-construction is where MSK’s impact truly begins. Mark O’Neill, Pre-Construction Manager, and James Ward, Graphic Designer, lead the effort to develop logistics plans that not only align with the project scope but also help secure planning approvals. “Our plans are often submitted to local councils & authorities to gain approval for things like road closures, pavement & hoarding licences and bay suspensions,” Mark explains.

Traditionally, MSK provided detailed 2D logistics and welfare setup plans. However, the team recognized the potential of 3D visualization to enhance stakeholder communication—especially for clients unfamiliar with construction logistics. Enter cmBuilder.

Adding a 'Wow Factor' with cmBuilder

The transition to using cmBuilder began when MSK’s leadership explored digital tools to improve visual communication. “We didn’t really go looking for change,” says Mark. “But once we saw what cmBuilder could do, we knew it would add value.” The result? A new layer of clarity in project proposals.

“With cmBuilder, we can show clients—often building owners or landlords with limited technical understanding—a vivid 3D visualization of what the site might look like. That visual cue creates a real ‘wow factor’ and helps them feel confident about the project’s logistics.”

- James Ward - Graphic Designer at MSK

Bridging the Knowledge Gap and Winning Work

In an industry where time is money and first impressions matter, cmBuilder has proven to be more than just a planning tool—it’s become a sales asset. “There’s nothing more rewarding than hearing we've been awarded a project and knowing the visuals we created played a part in that,” says James. “When we see those logistics plans come to life exactly as we designed them—on-site and in situ—it’s incredibly satisfying.”

By using cmBuilder to create renderings for key project stages—such as demolition, fit-out, and superstructure—MSK has enhanced their ability to communicate complex logistics clearly, helping their clients secure approvals and move forward with confidence.

Scaling With Precision—Even Under Pressure

Not all projects are straightforward, and MSK is often juggling multiple large-scale jobs like data centers with rapidly evolving requirements. While 2D plans remain valuable for high-change environments due to time constrictions, cmBuilder shines in smaller, well-defined scopes.

Mark and James commend cmBuilder’s responsiveness, particularly in time-sensitive scenarios.

“The customer service is top-notch. Even when we’ve had urgent model requests, the cmBuilder team has always delivered.”

- Mark O’Neill - Pre-Construction Manager at MSK

Looking Ahead: A Future Grounded in Practical Innovation

While MSK isn't chasing every emerging tech trend, they’re strategically integrating tools that provide problem solutions. “We’re not doing phasing animations or drone capture yet—but what we’re doing with cmBuilder works,” says James. “It’s a valuable part of our toolkit.”

MSK’s story with cmBuilder is one of quiet innovation—enhancing the planning process, delighting clients, and driving project success through better visualization. As the UK construction industry increasingly leans on digital tools, companies like MSK are setting the standard for how logistics can be both practical and powerful.

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